Quality Management Statement:
Rail Aspects Limited is committed to a policy of continuous improvement of standards within all of the services that we offer.
All employees are trained to carry out the work assigned to them in an efficient and friendly manner.
Rail Aspects Limited is committed to:
- Producing a quality product/service which satisfies, and if possible exceeds, customer expectations
- Providing its employees with relevant information and appropriate training in quality matters
- Complying with all relevant statutory requirements
- Providing a safe environment for its employees
- Setting measurable quality objectives
- Striving continually to improve performance in relation to quality
Dealing with Quality Issues:
The company bases all its quality initiatives on the target of total client satisfaction.
Any contact with a client is fully recorded and quotations and specifications are drawn up in a clear and comprehensive manner to ensure that these can be easily understood. Any requests for clarification are dealt with quickly and professionally.
All employees are regularly reminded of the importance of customer satisfaction by means of internal communications. The company carries out regular surveys of its clients to establish that their requirements are being fully met.
From time to time issues of quality may arise. These are dealt with immediately by the Managing Director. The Managing Director will deal directly with the issue taking steps to immediately remedy the cause for complaint and ensuring client satisfaction. Any such issue/incident will be recorded in the Quality File for subsequent examination at Board Meetings or by interested parties.
Rail Aspects Limited is committed to using suppliers that have the same ethos on quality management as themselves.
Rail Aspects Limited provides all its suppliers and contractors with details of its Quality Management Statement so as to ensure that its commitment to quality is understood throughout its supply chain. Rail Aspects Limited will endeavour to ensure that similar quality measures are in place at such suppliers and contractors.